Christina Duran went out for a “girls night out” a few weeks ago at Chilly D’s Sports Lounge at Stockton Casino.
At the end of the evening when it came time for the girls to get the bill, they saw that the waiter had written, “fat girls” on the receipt.
When the women confronted the manager, who they said had a smirk on his face, they were met with a bit of sarcasm and offered a 25% discount. When that amount did not satisfy the women the manager offered a 50% discount.
The women refused to pay the bill and left. The owner of the establishment apologized on the company’s Facebook page.
This is a message for the girls that had a very bad experience at our bar a few nights ago and for anyone that was negatively affected by this. What happened to those girls at our bar was unacceptable and is in no way a reflection of how we run our business. We are just as appalled at what happened to these ladies and this employee has been immediately terminated. We are a family run business and strive to make our customers feel welcomed and appreciated. My family is embarrassed and we are holding a full staff meeting to re-train all of our remaining employees so that this never happens again. In no manner do we want to be associated with this type of behavior and it is devastating that one persons behavior has reflected on our family’s establishment. My hope is, that we can rectify the situation by taking immediate action with this employee and by extending our most sincere apologies to these ladies and anyone that has been affected by this situation. I completely understand why they were hurt by what was written on their receipt and that type of treatment isn’t tolerated. Also there will be no tolerance in the future, guaranteed. Everyone is welcome in our establishment, my family built this business so that the community of Stockton would have a safe and fun place to hang out and come together. My hope is to heal our newly tarnished reputation so that everyone feels safe and welcome again. And if these ladies would like to meet with my family and I, so that we can personally apologize, we would really like to do that, because we do not want anyone to have an experience like this.
I am always amazed at how acceptable is still is to denigrate people who are overweight. I do believe this apology is sincere and that steps have been taken internally so that it does not happen again. This employee was fired.
So…what else can this establishment do to make up for this error? What else can we do as a culture?
Check out this week’s Fashion Flash at the No Nonsense Beauty Blog. This site has great advice for anti-aging beauty solutions.
More as it happens, happy holidays! Jodell